Shipping Policy

This Shipping Policy governs the shipping and delivery of products purchased from our e-commerce website. By placing an order with us, you agree to be bound by the terms and conditions outlined in this Shipping Policy.

  1. Processing Time:
    a. Order Processing: We strive to process and ship orders as quickly as possible. Orders are typically processed within 2 business days (excluding weekends and holidays) after the order has been successfully placed and payment has been confirmed.
    b. Order Verification: In some cases, additional verification may be required to prevent fraudulent activity. This verification process may cause a delay in order processing. We appreciate your patience and cooperation during this process.

  2. Shipping Methods and Delivery:
    a. Shipping Options: We offer various shipping methods based on the destination and weight of the package. The available options will be displayed during the checkout process. Please select the shipping method that best suits your needs.
    b. Shipping Destinations: We currently ship to India only. If your location is not listed, please contact our customer support for further assistance at chapandchicco@gmail.com
    c. Delivery Time: The estimated delivery time will depend on the shipping method selected and the destination. Please note that the estimated delivery time is provided by the shipping carrier and is not guaranteed. Delays may occur due to factors beyond our control, such as customs clearance, weather conditions, or carrier delays.
    d. Tracking Information: Once your order has been shipped, we will provide you with a tracking number, if available, to track the progress of your shipment. You can track your order by visiting the carrier's website and entering the tracking number provided.

  3. Shipping Costs:
    a. Shipping Fees: Shipping fees are calculated based on the shipping method selected, the destination, and the weight and dimensions of the package. The applicable shipping fees will be displayed during the checkout process before you finalize your order.
    b. Customs Duties and Taxes: Please note that customs duties, taxes, and any other fees associated with the import of products are the responsibility of the recipient. These fees are not included in the product or shipping costs and may be assessed by the customs authority in the destination country. It is your responsibility to comply with any import regulations and pay the applicable fees.

  4. Address Accuracy:
    a. It is your responsibility to provide accurate and complete shipping address information. We are not liable for any delays or additional costs incurred due to incorrect or incomplete addresses provided by the customer. Please review your shipping address carefully before finalizing your order.

  5. Shipping Restrictions:
    a. Some products may be subject to shipping restrictions or regulations imposed by local authorities or carriers. If your order contains restricted items, we will notify you and work with you to find a suitable solution.

  6. Order Tracking and Support:
    a. If you have any questions or concerns about your order's shipping status or need assistance with tracking, please contact our customer support team at chapandchicco@gmail.com. We will be happy to assist you and provide the necessary information.

Please note that this Shipping Policy may be subject to change without prior notice. The revised Shipping Policy will be posted on our website, and any changes will be effective immediately upon posting.

If you have any further questions or require clarification, please contact our customer support team for assistance.